Lanvin
Industry
Retail - Fashion Luxury Brand
Location
Paris, France
SalesForce Clouds
Bayretail ; Marketing Cloud ; Service Cloud
BayBridgeDigital helped Lanvin create a high-quality end-to-end experience.

Lanvin is pleased by the help of Baybridge. They managed to develop for us a qualitative solution which allows us to develop our clienteling actions

Lanvin approached us because they wanted to boost their productivity and performance in their store and their e-commerce shop. Their challenge was to refresh their offline customer shopping experience to focus even more. So we needed to give them away to cover the entire shopping process. But as well as basing its operations on a single unified customer profile. So now Lanvin offers à full end-to-end, personal, and premium shopping process thanks to Bayretail and Salesforce. 

+12%
Average Order Value
+4.7%
Unit Per Transaction UPT
Rise in Net Promoter Scores